Terms & Conditions
Welcome. By using our services, you agree to the following terms and conditions. These terms are designed to ensure a positive and productive relationship between you and Alexandra Robuste.
Alexandra Robuste LLC
Company No.: B20250161681
EIN: 39-2638041
1. Introduction
Welcome to Alexandra Robuste LLC.
These Terms and Conditions govern the use of this website and all services, products, and intellectual property provided by Alexandra Robuste LLC, including consulting, leadership development programs, publications, proprietary frameworks, and digital tools.
By accessing this website, purchasing products, or engaging in services, you agree to be bound by these Terms in full.
2. Scope of Services
Alexandra Robuste LLC provides professional services and products in the areas of:
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Leadership consulting and advisory
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Neuroinclusive organizational design and systems strategy
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Leadership development programs and courses
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Keynotes, workshops, and training engagements
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Publications (including books, toolkits, and card decks)
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Digital products and proprietary tools
All services are delivered in an advisory, educational, and strategic capacity. Outcomes depend on implementation and contextual factors; therefore, no specific results are guaranteed.
3. Booking, Engagement, and Payment
Booking
All services must be scheduled in advance. Scope, timelines, and deliverables may be defined in separate agreements for larger engagements.
Payment
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Payment terms are specified at purchase or contract stage
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Services may require full upfront or milestone-based payments
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Digital products and courses require full payment prior to access
Cancellations & Rescheduling
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Minimum 24-hour notice required for consulting sessions
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Late cancellations (<24h): Up to 50% fee
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No-shows: Full fee applies
Custom agreements apply to enterprise engagements, workshops, and retainers.
4. Refund Policy
Consulting & Services
Non-refundable once delivered.
Workshops & Training
Non-refundable unless otherwise specified in writing.
Digital Products (including books, toolkits, card decks)
Non-refundable once accessed or delivered.
Exceptions may be granted at the sole discretion of Alexandra Robuste LLC in cases of technical failure or extraordinary circumstances.
5. Refund Policy for Online Courses
Eligibility
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Request within 14 days of purchase
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Less than 20% of content accessed
Exclusions
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Discounted or bundled purchases may be excluded
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No refunds after substantial completion
Processing
Approved refunds are processed within 7–10 business days.
6. Intellectual Property and Trademark Protection
All content, materials, and methodologies provided by Alexandra Robuste LLC are protected by intellectual property laws.
This includes, but is not limited to:
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Written content, books, and publications
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Frameworks, models, and systems (including Gentle Leading™, SNIP™, and related methodologies)
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Course materials, tools, templates, and card decks
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Branding elements, naming conventions, and proprietary structures
Trademark Notice
Gentle Leading™ and SNIP™ are proprietary frameworks of Alexandra Robuste LLC. Trademark registration is in process. Unauthorized use, reproduction, or representation is prohibited.
Permitted Use
Clients are granted a limited, non-exclusive, non-transferable license for personal or internal business use only.
Restrictions
You may not:
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Reproduce, distribute, or resell materials
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Teach, license, or commercialize the frameworks
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Present the methodologies as your own or as certified/endorsed
without explicit written permission.
7. No Certification, Licensing, or Partnership Implied
Participation in any services, courses, or use of materials does not grant:
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Certification or accreditation
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Licensing rights
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Partnership or affiliation status
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Authorization to represent Alexandra Robuste LLC or its frameworks
Any future certification or licensing must be explicitly defined in a separate written agreement.
8. Future Licensing and Certification Rights
Alexandra Robuste LLC reserves all rights to:
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Develop official certification programs
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License frameworks and methodologies
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Establish partner or practitioner networks
No implied rights are granted prior to formal agreement.
9. Professional Conduct
Clients agree to maintain a professional and respectful standard.
Harassment, discrimination, or inappropriate conduct may result in immediate termination of services without refund.
10. Right to Refuse or Terminate Services
Alexandra Robuste LLC reserves the right to decline or terminate services where necessary to maintain professional, ethical, or strategic alignment.
11. Confidentiality
All client information is treated as confidential and will not be disclosed without consent unless required by law.
12. Limitation of Liability
All services are advisory and educational in nature.
Alexandra Robuste LLC is not liable for:
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Business or organizational outcomes
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Decisions made based on provided guidance
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Indirect or consequential damages
Clients retain full responsibility for implementation.
13. Governing Law
These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.
14. Modifications
These Terms may be updated at any time. Continued use constitutes acceptance of any changes.
15. Contact
For inquiries: hello@alexandrarobuste.com
Code of Conduct
Keeping it Light and Respectful
We believe that a professional and respectful environment is key to success.
Think of our Code of Conduct as a friendly reminder to bring your best self to the table.
We’re here to help you thrive, and that means we don’t tolerate any funny business like harassment, discrimination, or disrespect.
Here’s what we stand against:
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Harassment: No bullying, intimidating, or unwanted attention.
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Discrimination: Zero tolerance for bias based on race, gender, age, disability, or any other characteristic.
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Racism: Absolutely no place for racism in any form.
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Lack of Diversity Embrace: We value and respect diversity; not embracing it is a deal-breaker.
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Disrespect: Maintain a courteous and professional demeanor at all times.
If things get out of hand, we reserve the right to hit the pause button and rethink our collaboration. But hey, we're confident it won't come to that because we know you're awesome and share our values of respect and professionalism.
Let’s keep it cool, productive, and fun!
Now, let's grow and achieve great things together.
Privacy Policy
Your privacy is our priority.
We are committed to protecting the personal information you share with us and ensuring your experience with us is safe and secure.
Alexandra Robuste LLC
Company No.: B20250161681
EIN: 39-2638041
1. Information We Collect
We collect personal information that you voluntarily provide when you:
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Subscribe to newsletters or updates
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Purchase products (e.g., books, toolkits, card decks, courses)
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Register for programs, workshops, or consulting services
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Contact us via forms, email, or other communication channels
This may include:
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Name
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Email address
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Billing and payment information
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Company or organizational information (if applicable)
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Any additional information you choose to provide
We also collect certain technical data automatically, including:
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IP address
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Browser type and device information
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Pages visited and interaction data
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Cookies and tracking data
2. How We Use Your Information
We use your information to:
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Deliver services, products, and programs
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Process payments and manage transactions
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Communicate regarding inquiries, bookings, and support
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Provide updates, insights, and marketing communications (where consent is given)
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Improve website functionality, content, and user experience
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Ensure security, prevent fraud, and maintain operational integrity
3. Legal Basis for Processing (if applicable)
Where applicable, we process personal data based on:
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Your consent
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Performance of a contract
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Legitimate business interests (e.g., improving services, communication)
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Compliance with legal obligations
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4. Sharing of Information
We do not sell your personal information.
We may share data with trusted third-party service providers, including:
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Payment processors
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Email and communication platforms
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Website hosting and analytics providers
These parties are contractually obligated to safeguard your data.
We may also disclose information:
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To comply with legal obligations
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To protect rights, property, or safety
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In connection with a business restructuring (if applicable)
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5. Your Privacy Rights (California & Applicable Jurisdictions)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA/CPRA), including:
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The right to know what personal information is collected
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The right to request deletion of your personal information
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The right to correct inaccurate data
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The right to opt out of the sale or sharing of personal data
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The right to non-discrimination for exercising your rights
To exercise your rights, please contact us at:hello@alexandrarobuste.com
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Enhance user experience
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Analyze website traffic and performance
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Personalize content and communications
You may manage or disable cookies via your browser settings.
For more details, please refer to our Cookie Policy (if applicable).
7. Data Retention
We retain personal data only as long as necessary to:
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Fulfill the purposes outlined in this policy
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Comply with legal, tax, and regulatory obligations
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Resolve disputes and enforce agreements
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8. Data Security
We implement appropriate technical and organizational safeguards to protect your personal data.
However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.
9. International Data Transfers
If you access our services from outside the United States, your information may be transferred to and processed in the United States.
By using our services, you consent to this transfer.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18.
We do not knowingly collect personal data from minors.
11. Changes to This Policy
We may update this Privacy Policy periodically.
Changes will be posted on this page. Continued use of the website and services constitutes acceptance of any updates.
12. Contact
For any privacy-related inquiries or requests: hello@alexandrarobuste.com